FAQs

We know you have questions

We’re here to help. Below, you’ll find answers to some of our most common queries. If you need further assistance, don’t hesitate to reach out to us!


What’s the difference between made to order and ready-to-wear?

Made to order means we create your piece after you place an order. This allows you to choose your size or provide your own measurements so the garment is made just for you. It helps reduce waste, avoids overproduction, and ensures a more personalised fit.

 

Ready to wear refers to pieces that are pre-made in standard sizes and available for immediate purchase and delivery. These are ideal if you need something quickly or fall within our core size range.

 

At Elegant Ensembles we offer both options to give you flexibility without compromising on quality or style.

How do I submit my measurements for a couture piece?

All you need to do is choose your style, select the made to order  option, enter your measurements (in inches or centimetres), and pick your preferred colour. We’ll take care of the rest. Just be sure to take your measurements carefully, it makes all the difference in achieving that perfect fit.

How long does it take to receive a made-to-order piece?

Made to Order pieces typically take up to 4 weeks from the time your order is placed to when it’s ready to ship. This can vary depending on the design, more intricate styles that require detailed hand sewing may take a little longer than simpler pieces. Each dress is made just for you, so we take the time to get it right. As soon as it’s on its way, we’ll let you know!

Can I return or exchange a couture item?

Unfortunately, we’re unable to offer exchanges or refunds on Made to Order pieces, as each item is handcrafted specifically to your measurements. For more details, please refer to our Returns & Refunds Policy, or feel free to get in touch with us directly. We’re always here to help!

Can I customise the length of a dress?

Yes, absolutely. Whether you want it mini, midi, or somewhere in between, just let us know during the customisation step. When providing your measurements, keep in mind that each style is designed to sit at a specific length on the body, so we’ll guide you to make sure the proportions still work with the original design.

Is there an extra cost for customisation?

No, there are no hidden fees. What you pay at checkout is the final amount. 

Need More Help?

If you have any questions or need assistance with something more specific, don’t hesitate to get in touch with us directly. Our team is here to help!

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